Casual Front of House Managers

Position: Casual Front of House Manager
Contract: Event Service Assistant
Location: Calgary, Alberta
Schedule: Casual, event-based shifts, including evenings and weekends

We're looking for reliable, confident, and enthusiastic individuals to join our Front of House team as Casual Front of House Managers!

This is a hands-on leadership role supporting a diverse range of events, including performances, private functions, corporate events, and external rentals.

Our Front of House Managers play an important role in ensuring events run smoothly, supporting staff, working directly with clients, and creating a welcoming and positive experience for everyone who enters our venue.

Key Responsibilities

Event Operations & Client Relations

  • Oversee front of house operations during assigned events, ensuring everything runs smoothly from start to finish.

  • Act as the main front of house contact for clients and event organizers on the day of their event.

  • Communicate and collaborate with event organizers, technical teams, and other departments to support successful event delivery.

  • Respond to last-minute changes, operational challenges, and client requests with professionalism and sound judgment.

  • Address guest concerns and resolve issues calmly and professionally.

  • Complete event reports and communicate relevant operational information to management.

Team Leadership

  • Lead, supervise, and support casual front of house staff, including bartenders and event service staff.

  • Assign duties, coordinate breaks, and adjust staffing based on operational requirements.

  • Provide clear communication and direction to staff throughout events.

  • Foster a positive, respectful, and supportive working environment.

Bar & Venue Operations

  • Oversee bar operations and ensure consistent service standards.

  • Ensure venue policies, liquor regulations, and health and safety procedures are followed.

  • Maintain a safe, welcoming, and professional environment for staff, clients, and guests.

What We're Looking For

  • Previous experience in hospitality, events, or front of house operations.

  • Experience supervising or leading a team is strongly preferred.

  • Excellent communication, organizational, and problem-solving skills.

  • Confidence in making decisions independently in a fast-paced environment.

  • A friendly, professional, and guest-focused approach.

  • Ability to remain calm, adaptable, and resourceful when plans change.

  • Availability for evening and weekend shifts.

  • Valid ProServe certification.

  • Standard First Aid certification.

What You Can Expect

  • A flexible, casual schedule based on event requirements.

  • The opportunity to work across a diverse range of events.

  • A collaborative and supportive team environment.

  • Hands-on leadership experience in a dynamic venue.

Interested?

We'd love to hear from you!

Please send your resume and a brief introduction outlining your relevant experience to aoife@thegrandyyc.ca