Casual Position:
Events Services Assistants
Reports To: Director of Events and Marketing
Location: The GRAND, Calgary, AB
Casual : $19 per hour
Why work at The GRAND?
We are a non-profit presenting arts organization, seeking a Marketing Assistant to join our team of strategists, creative thinkers, artists and collaborators. Our team consists of players who love what they do and love to help others realize their goals. By striving to create an environment that allows each team member to be at their best, we believe we can create a team that can accomplish any big goal and have fun doing it!
Who are we?
The GRAND is one of Western Canada’s oldest theatres and has contributed to Calgary’s theatre and live performance communities in a myriad of ways for over 100 years. Today, we are a charitable organization committed to being the home of creative placemaking in Calgary. Our vision is to be a performing arts venue for the next 100 years and beyond, as part of Calgary’s vibrant arts and culture ecosystem. Our purpose is to collaborate with Calgary’s arts community, offering a stage to amplify voices, share stories, and create art that reflects and serves the city’s diverse communities.
As we continue to evolve, we seek individuals who are confident in taking initiative, adapting to change, and solving problems to help drive our mission forward. We are committed to presenting art from all disciplines and perspectives, supporting local artists in presenting and mastering their craft, and creating memorable experiences for our audiences.
Position Overview
Calgary’s oldest and boldest theatre is seeking Event Services Assistants (ESAs) to join our Front of House and Box Office teams. As the first point of contact for our guests, ESAs play a vital role in delivering an exceptional audience experience—from welcoming patrons and supporting events to ensuring smooth operations throughout the venue.
More than just customer service, this role is about community care. ESAs are stewards of our historic space, responsible for maintaining safety and providing calm, capable support during unexpected situations—whether guiding guests in an evacuation or handling disturbances with professionalism.
Your expertise:
1. CLIENT SERVICE ORIENTATION: Exudes a high degree of patience and personability when working with the needs of patrons, including seating, directing to amenities, and answering questions or guiding patrons to those with the knowledge
2. INITIATIVE: Demonstrates the ability to take initiative and be self motivated.
3. FOCUS ON QUALITY AND DETAILS: Detail oriented and creative problem solver who consistently prepares high quality work.
4. CROSS-CULTURAL SENSITIVITY: Excellent customer service and ability to work with a high volume of patrons in a short durations of time, including interacting with patrons of diverse age, ability, racial, and cultural backgrounds
5. COOPERATION AND COLLABORATION: Collaborator and team member who can work and communicate effectively within a team
6. ORGANIZATIONAL AWARENESS: A reputable ambassador for The GRAND.
What you bring to the team:
Experience in event services, hospitality or customer service
Strong background in bartending
An appreciation or background in the arts
Flexibility and willingness to work in various roles
Certificates (Preferred, but not required):
First Aid Certification
Valid and up-to-date AGLC ProServe certificate
What you’ll be doing:
1. CUSTOMER SERVICE: Ushers are first-and-foremost the face of the organization. Patrons will interact more with Ushers than any other human in the organization, so excellent customer service is key. For the FOH team who have the certificates listed above, there will also be opportunity to work as a bartender at certain events. Others may specialize in box office/ticketing or team leadership based on skills.
2. KNOWLEDGE RETENTION: Retention of knowledge from pre-show chats regarding event details; knowledge of the seating arrangement within the venue to best guide patrons to their seats; knowledge of the fire and evacuation procedures of the venue in the event of an emergency; knowledge of key protocols, including reporting of incidents.
3. SAFETY: Ensure that the fire and safety protocols of the venue are being followed - this includes communicating if the venue is not clean, has obstructions, etc.
4. COMMUNICATION: Communicate with each other and with the rest of the team, including in regard to patrons, venue safety, and/or any other suspicious activity.
Positions Hiring | Reporting into the Audience Services Lead, all positions are casual. We do our best to assign you the shifts you select, based on your availability, while also managing the schedule for the full team.
Event Services Assistants: will be trained across various roles that may be required during an event, such as Ushering and Box Office.
Wages: All positions have the opportunity for growth:
Event Services Assistant: $19/hour
Front of House Manager: $21/hour
Where you’ll be working | These positions are in The GRAND building located at 608 1 St SW in Calgary, Alberta.
The GRAND is situated on the land where the Bow River meets the Elbow River. The traditional Blackfoot name of this place is Mohkinstsis, which is also referred to as the City of Calgary. We honour and acknowledge Mohkinstsis and the traditional Treaty 7 territory and oral practices of the Blackfoot confederacy: Siksika, Kainai, Piikani, as well as the Iyarhe Nakoda and Tsuut’ina nations who also call this place home. We also acknowledge that this territory is home to the Métis Nation of Alberta, Region 3 within the historical Northwest Métis homeland.
Ready to join our team?
If you’d like to be part of a non-profit organization that is committed to being Calgary’s Contemporary Culture House and fostering an environment where everyone feels welcome and respected, The GRAND is the place for you!
To apply, submit your detailed cover letter and resume in confidence by email to boxoffice@thegrandyyc.ca. Please include in the subject line: FOH Position.
The posting will remain open until the positions are filled with our next team members. Applications will be reviewed upon receipt.
We appreciate your interest in working with us, but only those applicants selected for interviews will be contacted.
We are an equal opportunity employer:
The GRAND is an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, race, ethnicity, indigeneity, gender, gender-identification, or sexual orientation. We encourage and welcome applicants of Indigenous heritage, applicants who identify as racialized, marginalized or disabled, people of colour or diverse cultural backgrounds. We endeavour to provide a culturally safe and supportive environment and have an existing work-place harassment policy with zero tolerance for harassment in all working environments.
The GRAND is committed to providing reasonable accommodations for persons with disabilities in all parts of the hiring process. The GRAND invites candidates who may require assistance during the application and/or hiring process, to let us know and we will work with them to meet their needs.